Your rights to return goods are protected under the EU Distance Selling Directive.
Should you wish to return any goods please download our RETURNS FORM, fill it in and return it along with the items you wish to return to:
Mercian Sports Company Returns
Galileo Business Centre
All goods returned should be sent by Recorded / Registered post. We cannot replace or credit any goods that we do not receive back and cannot be shown to have been received.
Postage is non-refundable.
If you wish to return your item(s) for any reason, you may return them within 21 days after dispatch. To qualify for a refund or exchange, items must be in a new, merchantable condition with all original labels and packaging intact. Products must be in an unused state and not considered used
Should you decide to return goods ordered, you may be charged 10% of the items value for restocking.
Items bought within a sale are non-refundable.
Bespoke, Personalised items or marked special offers cannot be returned.
Hockey Stick Returns – Sticks do occasionally suffer from manufacturing faults. These are often easily identified and become apparent within a short period of use. Sticks which suffer from these faults can be returned and will be replaced or refunded at the stick manufacturer’s discretion.
Owing to modern playing surfaces and the nature of the game, sticks do suffer from significant wear. Wear to the head, damage caused by stick contact, paint damage, rattles and vibrations are just some bi-products of a stick’s use which do not constitute a fault. Manufacturer’s warranties also do not cover damage to the edge of sticks caused by reverse stick hitting. If you wish to discuss potential faults before returning items, please feel free to get in touch.
All goods will be charged in GB Pounds (GBP). If your card is based on a different currency you card supplier will convert the transaction to you currency.